How can I access my medical records?

Currently, if you want to access your health records you have a few options.

How to Access Records

  • Many doctor’s offices and hospitals use an online patient portal. This is a secure site where you can access your health information like test results, billing, prescriptions, and more.

  • If this is not an option, you can also call or visit your provider and ask them how to get access to your records. You may need to fill in a form to request access, but your doctor cannot refuse access to your records. This process can often be time-consuming, and it may take your doctor’s office several weeks to get you a copy of your records. A federal law called the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule gives you the right to see and get a copy of your health record.

  • Sign up with a site like Trove Health and connect to your patient portals to access all your records in one dashboard.

Can my provider charge for my records?

If you access your records through your online portal it will most likely be free, however, according to your HIPAA Privacy Rule access rights, your provider may charge a reasonable fee to cover only the cost of:

  1. Making a paper copy or electronic copy, and any electronic media if used — like a CD or USB (thumb) drive — of your health record

  2. Mailing you a paper or electronic media copy of your health record

Any records you access through Trove Health are completely free.