FAQ

You will get access to your complete health history! After you register, you’ll arrive at a dashboard that aggregates and securely stores all of your health data in one place — like a comprehensive credit report for your health history. This includes diagnoses, condition history, past providers, and more.

Coming soon: You can also choose to play a direct role in advancing medical research by sharing your information with medical researchers. Sharing your data with medical researchers helps them develop treatments. With our platform, patients have the opportunity to make a real impact on the world of medicine.

You’ll also be able to earn passive income by getting paid each time your data is used in research by one of our customers!

Trove Health is completely free to patients!

Sign up to connect your healthcare portals in our secure HIPAA-compliant platform to access medical records from over 350 institutions, and growing. You’ll also get early access to our database to make money sharing your health data with researchers. Or not – you decide.

We follow HIPAA privacy and security requirements. HIPAA (Health Insurance Portability and Accountability Act) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. We use enterprise-grade web and data security to help ensure strong data protection — the same security measures you trust to secure your bank account info. Among other security measures, we use end-to-end encryption when we send your data to the clinical trial sponsors, meaning other people can’t see your data while it’s being transferred.

If you choose to share your data, healthcare companies and research institutions may use your patient data to identify trends or patterns to develop new therapeutic products and innovations that require deep datasets to work effectively and reliably. The use of healthcare data is regulated by various laws and regulations, including the Health Insurance Portability and Accountability Act (HIPAA), which requires that healthcare organizations protect the confidentiality and security of patient data. We only share patient data with consent and ensure that it is used in a manner consistent with patient wishes.

Here’s a specific example of how your healthcare data could be used: John has a heart condition, so he had an electrocardiogram done recently (an ECG, or electrocardiogram, is a test that records electrical signals from the heart to check for irregularities). He decides to share his test results from the ECG with Boston Clinic, which is developing a remote patient monitoring algorithm to detect heart conditions in previously undiagnosed patients. John gets paid for his contribution, and Boston Clinic is able to develop a more accurate algorithm to help patients with conditions like his.

Many people are not aware that their healthcare data can be sold right now. To understand how this works, it’s helpful to know the difference between two types of health data: de-identified data and identified data.

• De-identified health data is information that has had identifying information removed, such as a patient’s name, address, date of birth, and other personal identifiers. This makes it difficult to link the data to a specific individual. De-identified health data can still include information about a patient’s medical history, diagnosis, and treatment. It can be used for research and analytics purposes, but it is not as sensitive as identified health data. Some businesses, such as EMR system providers and pharmacies, are able to sell your de-identified data for free, in part due to a lack of regulation in the marketplace.

• Identified health data, on the other hand, is protected under an act of Congress called HIPAA. This includes information that can be linked to a specific individual, such as their name, address, medical history, and other personal identifiers. This type of data is considered more sensitive and is subject to stricter regulations. HIPAA regulates the use and disclosure of Protected Health Information (PHI) and requires entities handling this type of data to have appropriate safeguards in place to protect patient privacy.

Both types of healthcare data can be sold in the marketplace, but only identified data is sold with a patient’s consent. De-identified health data is often sold to researchers and data analytics companies for various purposes such as medical research, public health studies, and marketing. Identifying health data is sold by hospitals, insurance companies, and data brokers to pharmaceutical companies, medical device manufacturers, and other businesses that can use the data to develop new treatments, improve patient outcomes, and for other purposes.

In both cases, it is important for patients to be aware of how their healthcare data is being used and sold. They should also be aware of their rights under HIPAA and take steps to protect their personal information.

Whether you’re trying to keep your data private or want to earn money by contributing your identified data to medical research, Trove Health can give you more control.

To access your health records:

• Register or log in to your Trove Health account

• Connect to healthcare portals through the Trove dashboard

• Once you’ve made this connection, it may take up to 30 minutes to pull your health data and make it accessible to you securely in your Trove account.

Upon your request, you can revoke access at any time and we will delete your account and personal information. Email us at privacy@mytrovehealth.com.

A patient portal is a site from a clinic, hospital, or provider where patients can access their health information. You can read more on MedlinePlus.

MedlinePlus brings together authoritative health information from the National Library of Medicine (NLM), the National Institutes of Health (NIH), and other government agencies and health-related organizations.

If you have missing data, try linking both your insurance and provider portal accounts. Sometimes your providers or insurance companies don’t make all the information they have on you immediately available to us. If you have linked all your accounts and still see missing information, please contact support.

If your provider is missing from the list of available institutions, please let us know and we’ll try to have them added.

When we connect to your patient portal successfully, you will see a notification:

• Success – we have successfully connected to your portal

• Pending Connection – connection is still in progress

• Failed Connection – we were unable to establish connection. If you see this message, please let us know at support@mytrovehealth.com